Your privacy matters to us. This Privacy Policy explains precisely what personal data ketua8 collects from you, how we use it, with whom we share it, and how we keep it secure. Please read it carefully alongside our Terms & Conditions.
Last Updated: 1 January 2026Six core principles that define how ketua8 handles your personal information. Full legal detail follows in the policy text below.
Every byte of personal and financial data transmitted between your device and the ketua8 platform is protected by industry-standard TLS/SSL encryption — the same layer of security used by major international banks.
We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with our licensing obligations. We do not harvest surplus data for speculative future use.
ketua8 does not sell, rent, or trade your personal data to marketing agencies, data brokers, or any unaffiliated third party. Data sharing is limited to operational partners and regulatory requirements only.
Subject to legal retention obligations, you may request that we delete your personal data at any time. We will confirm receipt within 48 hours and complete erasure within 30 days unless retention is legally required.
We will only send you promotional communications if you have explicitly opted in. You can unsubscribe at any time through your account dashboard, and your opt-out will be processed within 72 hours.
Our data-handling practices are reviewed as part of our regular independent platform audits. ketua8 operates under an international gaming licence that carries enforceable data protection obligations.
1.1 This Privacy Policy ("Policy") describes how ketua8 ("we", "us", "our", or "the Company") collects, processes, stores, and protects personal data relating to individuals ("you", "the Member", "the User") who access or use the ketua8 platform at https://ketua8.cam.
1.2 ketua8 is committed to protecting your privacy and handling your personal data transparently, lawfully, and securely. This Policy has been written to be straightforward and easy to understand while still meeting the requirements of applicable international data protection standards.
1.3 This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy. By using the Platform, you acknowledge that you have read and understood this Policy.
1.4 If you have questions about any aspect of this Policy, you can reach us at [email protected] at any time.
In this Privacy Policy, the following terms have the meanings set out below:
3.1 The categories of Personal Data we collect from you or about you are set out in the table below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP number | Account registration and KYC verification |
| Contact Data | Email address, Indonesian mobile number, city of residence | Account registration |
| KYC Data | KTP scan, selfie photograph, bank statement | Identity verification before first withdrawal |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit and withdrawal processing |
| Transaction Data | Deposit history, withdrawal requests, bet records, bonus usage | Ongoing platform usage |
| Device & Technical Data | IP address, browser type and version, device identifiers, time zone (WIB/WITA/WIT), session duration | Automatic collection on each visit |
| Usage Data | Pages visited, games played, search queries within the Platform, click paths | Automatic collection on each visit |
| Communications Data | Live chat transcripts, support email content, feedback submissions | When you contact our support team |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Account settings and preference updates |
3.2 We do not collect or process any Special Categories of Personal Data (such as racial or ethnic origin, religious beliefs, health data, or biometric data used for identification purposes) except where strictly required by law and with your explicit consent.
4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a wager, contact our support team, or update your account preferences.
4.2 Automatically — through cookies, web beacons, server logs, and similar technologies as you navigate the Platform. This includes Device Data and Usage Data described in Section 3.
4.3 From third parties — where permitted by law, we may receive data about you from payment processors (to confirm transaction status), identity verification services (to cross-check KYC documents), fraud detection providers, and our licensing authority when required by our regulatory obligations.
5.1 ketua8 processes your Personal Data only where a valid legal basis exists. The primary legal bases we rely on are:
6.1 ketua8 uses your Personal Data for the following purposes:
6.2 We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects on you without providing you with the right to human review. Where automated risk-scoring tools are used to flag accounts for fraud review, a human member of our compliance team always makes the final decision on account action.
7.1 ketua8 does not sell your Personal Data to third parties. We may share your data only in the following circumstances:
We engage carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors (to facilitate IDR transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja), identity verification services, cloud hosting providers, customer support platform operators, and analytics providers. All service providers are required to implement appropriate data protection safeguards.
Where your wagers are routed to games operated by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), a session token and anonymised account identifier may be transmitted to those providers to facilitate gameplay and return results. We do not transmit your full name, KTP number, or financial account details to game studios.
We may disclose your Personal Data to our licensing authority, law enforcement agencies, financial intelligence units, or courts where we are legally required to do so or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to persons.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your Personal Data may be transferred to the acquiring entity. We will notify you via your registered email address before your data is transferred and becomes subject to a different privacy policy.
8.1 The Platform uses cookies and similar technologies to provide core functionality, remember your preferences, and help us understand how the Platform is used. The main categories of cookies we use are:
8.2 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform, including the ability to stay logged in or access certain games.
9.1 We retain your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by law. The key retention periods we apply are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Regulatory and legal obligation |
| KYC Documents | Duration of account + 5 years after closure | Anti-money-laundering requirements |
| Transaction Data | Duration of account + 5 years after closure | Financial audit and dispute resolution |
| Communications Data | 3 years from the date of communication | Dispute resolution and quality assurance |
| Device & Usage Data | 13 months on a rolling basis | Analytics and fraud detection |
| Marketing Preferences | Until you withdraw consent or close your account | Consent management |
9.2 Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with you.
10.1 ketua8 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:
10.2 While we apply rigorous security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at [email protected].
10.3 In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with our obligations under applicable data protection law.
11.1 As an internationally licensed offshore gaming platform serving players across Indonesia — including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and other major cities — ketua8 operates infrastructure across multiple jurisdictions. Your Personal Data may be transferred to and processed in countries other than Indonesia.
11.2 Where such transfers occur, we take steps to ensure that your Personal Data receives a level of protection consistent with applicable international data protection standards. These steps include entering into data processing agreements with service providers that incorporate appropriate contractual safeguards.
11.3 By using the Platform, you acknowledge that your Personal Data may be transferred internationally as described in this section.
12.1 Subject to applicable law and our legal obligations, you have the following rights in relation to your Personal Data held by ketua8:
12.2 To exercise any of the rights listed above, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notice.
12.3 We may need to verify your identity before processing a rights request. This is to protect you from fraudulent requests made by third parties purporting to act on your behalf.
13.1 If you are a parent or guardian and believe that your child has registered an account on the Platform or provided us with their Personal Data, please contact us immediately at [email protected]. We will take prompt action to close the account and delete all associated data.
14.1 The Platform may contain references to third-party services (for example, game studios or payment processors). Where you follow a link or interact with a third-party service, your Personal Data becomes subject to that party's own privacy policy, which may differ materially from this Policy.
14.2 ketua8 is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any Personal Data to them.
15.1 ketua8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform operations. When we make material changes, we will notify you by displaying a prominent notice on the Platform upon your next login, or by sending a notification to your registered email address.
15.2 The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform after notification of changes constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you should cease using the Platform and request account closure.
15.3 We recommend reviewing this Policy periodically to stay informed about how we protect your information.
16.1 If you have any questions, concerns, or complaints about this Privacy Policy or the way ketua8 handles your Personal Data, please contact us using the details below:
16.2 We take all privacy complaints seriously and will investigate each one thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction in which ketua8 holds its international gaming licence.
16.3 For questions about your account security, self-exclusion, or responsible gaming tools, please visit our Responsible Gaming page or our FAQ page for additional guidance.
Our FAQ covers common questions about data security, account verification, and how we protect your information. You can also review our full Terms & Conditions or visit our Responsible Gaming page.